Shipping policy

hipping Policy

Free shipping on every order. The price you see is the price you pay for delivery. No hidden fees at checkout.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order is placed.

Delivery time
Your order ships from our international fulfilment partner. Estimated delivery time is 7–20 business days after processing. Most orders arrive sooner, but delays can happen during peak seasons (Black Friday, Christmas, Lunar New Year) or due to carrier and customs checks.

Tracking
Once your order ships, you will receive an email with a tracking number. Tracking may take 2–5 days to show updates after the label is created.

Customs and import charges
For orders to Australia, no import duties apply to items under A$1,000. For other countries, local import duties or taxes may apply in rare cases and are the responsibility of the customer.

Wrong address
Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us within 12 hours of placing your order.

Lost or delayed parcels
If your order has not arrived within 25 business days, contact us at [your email] and we will resend it or issue a full refund.

Questions? Write to us at [your email]. We reply within 24–48 hours.