Refund policy

30-Day Money-Back Guarantee

We want you to love your Sereneura Product. If you're not happy with it, you have 30 days from the day you receive your order to ask for a refund.

Damaged or defective items
If your item arrives damaged, stops working, or is defective, contact us within 30 days of delivery with a photo or short video of the problem. We will send you a free replacement or a full refund. You will not need to send the item back.

Changed your mind
If you simply changed your mind, contact us within 30 days of delivery. We will send you the return instructions. The item must be unused and in its original packaging. Return shipping costs are paid by the customer. Once we receive the item, we will refund the full product price to your original payment method within 5–10 business days.

How to start a return
Email us at sereneura@gmail.com with your order number and the reason for the return. Please do not send any item back before contacting us.

This policy does not affect your statutory rights under the consumer laws of your country.